Warranties and Repairs

Warranty  - Effective August 1, 2017

COUNTcam, COUNTpad, and wayCOUNT units have a 90-day manufacturer defect replacement warranty. The replacement warranty covers the physical unit and not the accessories. If you purchased a COUNTcare Protection Plan on a defective unit replaced under the manufacturer defect warranty, the COUNTcare Protection Plan extends to the replacement unit. 

Warranties for the Armadillo Tracker and Pocket Radar products are available directly from the manufacturer. 


COUNTcare Protection Plan

COUNTcare Protection Plans provide full replacement of a broken unit.  To invoke the COUNTcare replacement, return the broken unit, and we’ll send you a new unit.  You cover the shipping costs.  COUNTcare can only be used to replace a unit once, but you can buy a COUNTcare Protection Plan for your replacement unit.  The price for COUNTcare Protection Plans are:

 

wayCOUNT

COUNTcam 2

Booster Pack

1 Year Plan

$50

$120

$80

2 Year Plan

$125

$300

$200

3 Year Plan

$250

$600

$400


CountingCars.com reserves the right not to sell the COUNTcare Protection Plan for any reason. 

 

Products Outside Warranty - Effective August 1, 2017

Outside of the first 90 days from the date of purchase we are committed to keep our products functioning as designed.  If you are having issues with any of our currently marketed products please contact us at help@countingcars.com. We will work with you to determine the best course of action to keep you collecting data.